Ordering Information
Information About Our Items
We provide all information about the make and age of our vintage items in good faith, based on our own research. We try to date our items accurately through their labels and construction. When we provide date ranges these are approximate and based on our experience. We try to provide accurate photographs of our items, but please be aware that colours may vary slightly on different displays.
How We Measure Garments
We measure garments lying flat and then double to give Bust, Waist and Hip measurements. Bust is taken from underarm to underarm, or to the end of the bust darts. Sometimes the shape of the garment means there is more fullness at the bust and we give a range. The Waist measurement is taken at the seam or smallest width of the garment. The Hip measurement is taken 6 inches below the Waist. Length is measured from the nape or the halfway between the shoulders, to the hemline.
Measurements given are of the garment itself, so to ensure a good fit you should account for ease in addition to your body measurements. You might find it helpful to compare the measurements we provide with those of a garment you have that fits you well.
We provide an approximate modern UK Size in our descriptions, though please check the measurements carefully, as vintage sizing and proportions can vary.
We provide all information about the make and age of our vintage items in good faith, based on our own research. We try to date our items accurately through their labels and construction. When we provide date ranges these are approximate and based on our experience. We try to provide accurate photographs of our items, but please be aware that colours may vary slightly on different displays.
How We Measure Garments
We measure garments lying flat and then double to give Bust, Waist and Hip measurements. Bust is taken from underarm to underarm, or to the end of the bust darts. Sometimes the shape of the garment means there is more fullness at the bust and we give a range. The Waist measurement is taken at the seam or smallest width of the garment. The Hip measurement is taken 6 inches below the Waist. Length is measured from the nape or the halfway between the shoulders, to the hemline.
Measurements given are of the garment itself, so to ensure a good fit you should account for ease in addition to your body measurements. You might find it helpful to compare the measurements we provide with those of a garment you have that fits you well.
We provide an approximate modern UK Size in our descriptions, though please check the measurements carefully, as vintage sizing and proportions can vary.
Frequently Asked Questions
How do I place an order?
Spend some time browsing our online shop. If you see something you like simply click on the ‘Add To Cart’ button to add the item to your shopping basket. This will then appear in your Cart in the menu at the top.
When you have added all the items you wish to order, click on the 'Checkout' button in the Cart, which will take you to the secure checkout process. You will then be asked to enter your shipping information and postage costs will be applied. Click continue to be taken through to Paypal to securely complete the transaction and enter payment details.
If you would like to find out more about the item before ordering, please don’t hesitate to contact us.
What are your delivery charges?
UK postage costs £5.00, or if you spend £50 or more then delivery is FREE!
Delivery to Europe is £15.00, and delivery to USA, Canada and Australia is £20.00
For more information see our Delivery page.
What payment methods do you accept?
We accept secure payments via Paypal. There's no need to have a Paypal account of your own; Paypal accepts most major credit and debit cards.
You will receive a confirmation email from Paypal that your payment has gone through, as well as an order confirmation from Retrovert.
What condition will my item be in?
All our items are vintage, so are in a condition that may show signs of wear, however all items we sell will be in a fully wearable condition. In our description we make note of any noticeable flaws and provide photographs so that you can clearly see the item's condition.
We understand the importance of knowing what to expect from items you buy online. So we examine all our items carefully and endeavour to describe them as accurately as possible. If you would like any more information about an item before purchasing we are always happy to provide additional information and answer specific questions by email.
How will my item be packed?
All items are wrapped carefully and we try to minimise the carbon footprint of posting by using recycled and reused packaging materials. If you are sending a gift, and would like us to leave out payment information and include a personal message, then contact us after placing your order.
When will my item arrive?
UK orders will be despatched as soon as possible and within at least 3 working days. Most items will be posted First Class with Royal Mail. This service aims to deliver in 1 day and may require a signature on delivery. If there is no one able to sign for the parcel when it is delivered, redelivery or collection can be arranged with Royal Mail. Items over 2kg will usually be sent using a courier service.
For international orders, items will take longer to arrive depending on the destination country and time spent in customs.
Please get in touch if you would like an international quote that is not listed. International buyers are responsible for all custom fees and duties associated with sending to their country.
What if I am unhappy with my item?
We do hope you are happy with your purchase. If for any reason you are not, please let us know and we will do our best to resolve the situation.
Please contact us by email within 7 days of receipt of your order if you wish to return an item. In most cases, buyers are responsible for return postage. You will be reimbursed the cost of the items as soon as possible after the goods are returned. For more information see our Returns Policy.
Spend some time browsing our online shop. If you see something you like simply click on the ‘Add To Cart’ button to add the item to your shopping basket. This will then appear in your Cart in the menu at the top.
When you have added all the items you wish to order, click on the 'Checkout' button in the Cart, which will take you to the secure checkout process. You will then be asked to enter your shipping information and postage costs will be applied. Click continue to be taken through to Paypal to securely complete the transaction and enter payment details.
If you would like to find out more about the item before ordering, please don’t hesitate to contact us.
What are your delivery charges?
UK postage costs £5.00, or if you spend £50 or more then delivery is FREE!
Delivery to Europe is £15.00, and delivery to USA, Canada and Australia is £20.00
For more information see our Delivery page.
What payment methods do you accept?
We accept secure payments via Paypal. There's no need to have a Paypal account of your own; Paypal accepts most major credit and debit cards.
You will receive a confirmation email from Paypal that your payment has gone through, as well as an order confirmation from Retrovert.
What condition will my item be in?
All our items are vintage, so are in a condition that may show signs of wear, however all items we sell will be in a fully wearable condition. In our description we make note of any noticeable flaws and provide photographs so that you can clearly see the item's condition.
We understand the importance of knowing what to expect from items you buy online. So we examine all our items carefully and endeavour to describe them as accurately as possible. If you would like any more information about an item before purchasing we are always happy to provide additional information and answer specific questions by email.
How will my item be packed?
All items are wrapped carefully and we try to minimise the carbon footprint of posting by using recycled and reused packaging materials. If you are sending a gift, and would like us to leave out payment information and include a personal message, then contact us after placing your order.
When will my item arrive?
UK orders will be despatched as soon as possible and within at least 3 working days. Most items will be posted First Class with Royal Mail. This service aims to deliver in 1 day and may require a signature on delivery. If there is no one able to sign for the parcel when it is delivered, redelivery or collection can be arranged with Royal Mail. Items over 2kg will usually be sent using a courier service.
For international orders, items will take longer to arrive depending on the destination country and time spent in customs.
Please get in touch if you would like an international quote that is not listed. International buyers are responsible for all custom fees and duties associated with sending to their country.
What if I am unhappy with my item?
We do hope you are happy with your purchase. If for any reason you are not, please let us know and we will do our best to resolve the situation.
Please contact us by email within 7 days of receipt of your order if you wish to return an item. In most cases, buyers are responsible for return postage. You will be reimbursed the cost of the items as soon as possible after the goods are returned. For more information see our Returns Policy.
